WISE and smart metering: how to manage smart grids more effectively and sustainably

What is WISE and why is it an ally for utilities?

WISE can be described as a digital assistant that is always available. Through an intuitive interface – currently text-based and soon to be voice-based – it provides quick and easy access to manuals, network data, regulatory information and comparative analyses. In practice, with WISE, operators no longer have to waste time searching through documents, databases or complex procedures: just ask a question and the answer comes immediately.

For companies in the water, energy and gas sector, this means reducing costs, increasing efficiency and offering better service.

Furthermore, WISE only uses sources authorised by the utility itself, guaranteeing the accuracy and referencing of the information returned by the tool and thus eliminating the risk of misleading or even fake results. 

WISE applications in Terranova's Smart Metering

Those who work in the field know that timing is crucial. Thanks to integration with apps such as TAMM mobile, WISE immediately recognises the meter by its serial number or barcode and provides technical documentation and updated procedures for that model. The result is clearly fewer errors, reduced intervention times and greater operational uniformity, even when dealing with different devices.

Furthermore, one of WISE's strengths is its ability to enable complex analyses in a simple and natural way, such as comparing data from a single smart meter with homogeneous clusters of devices installed in the field. This immediately highlights anomalies related, for example, to battery life, signal stability or the frequency of system errors. This results in faster diagnostics with less margin for error, making the field operator an informed and confident decision-maker.

Adding to this, searching for and correctly interpreting the provisions of the Authority can be very time-consuming. The utility sector is highly regulated, with regulations constantly being updated, and WISE simplifies this process: a simple request is all it takes to access the most relevant articles of the resolutions, with the ability to immediately understand the impact of the new rules on business procedures, reducing the risk of penalties and speeding up compliance.

Even those who work in back office or make strategic decisions can benefit from WISE. Through a BI dashboard-style interface, managers and analysts can query network data, consumption and device status without the need for IT support. This means more autonomy in analysis, time savings and decisions based on concrete data.

WISE: the future of smart metering is already here

On the path towards smart grids and smart cities, having tools capable of making data understandable and actionable is essential. With WISE, utilities do not just manage smart meters but transform the data collected into processed information, a strategic resource for innovating services, improving efficiency and contributing to a more sustainable network.

In an industry where reliability and continuity are essential, WISE is not just software: it is a digital ally that accompanies companies towards a smarter and more connected future.