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The software solution that supports the entire field operation process with a specific focus on the needs of the utilities sector.






Meter managed

Field operator


The software solution dedicated to the utilities sector in order to innovate Field Service Management (FSM) processes and the management of field activities.

The TWFM (Terranova Workforce Management) platform allows control over the entire field service management process and work teams.

Through the TWFA mobile app for smartphones and tablets - natively integrated into the TWFM platform - the execution of field activities can be easily and efficiently supported.


  • Security and service continuity (outages, leakages, reporting)

  • Maintenance of distribution network assets (reactive, scheduled and predictive)

  • Meter reading turns

  • Workorder management (activities on meters and on point of delivery)


  • Modular: adaptable to the specific business needs of the DSO

  • Scalable: meets the companies' flexibility

  • Dedicated to the utilities sector: platform natively engineered on the processes of companies operating in the utilities sector


Dedicated to the utilities sector

Platform natively engineered on the processes of companies operating in the utilities sector

Customisable dashboard

Allows real-time monitoring of the progress of activities and the performance of operators.

Route optimiser

Enables efficient scheduling of diaries and optimisation of operators' activities in the field through algorithms using Artificial Intelligence.

Streamlining of assignments

It has specific tools based on Artificial Intelligence to identify the available and most suitable field operator to carry out the work.

Automation of field activities

The TWFA mobile application supports field operators in the collection of data and the correct accounting of the materials used for the work performed.


Could be easily integrates within existing application maps and natively integrated with Terranova suite products (TAMM, TSG, Arcoda, etc.)

For further information

FIeld Service Management for the utiliies

What Field Service Management is and how an efficient FSM system can help companies to streamline their operations.

Artificial Intelligence

How can you optimise Field Service Management operations with Artificial Intelligence?

Our clients

More info about TWFM

Download the brochure to find out how:

  • Digitise your Field Service Management processes
  • Innovate your best practices
  • Enabling an increasingly sustainable business

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