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TWFM
The software solution that supports the entire field operation process with a specific focus on the needs of the utilities sector.
Customers
Tasks/Year
Meter managed
TWFM
The software solution dedicated to the utilities sector in order to innovate Field Service Management (FSM) processes and the management of field activities.
The TWFM (Terranova Workforce Management) platform allows control over the entire field service management process and work teams.
Through the TWFA mobile app for smartphones and tablets - natively integrated into the TWFM platform - the execution of field activities can be easily and efficiently supported.
SUPPORTED PROCESSES
- Security and service continuity (outages, leakages, reporting)
- Maintenance of distribution network assets (reactive, scheduled and predictive)
- Meter reading turns
- Workorder management (activities on meters and on point of delivery)
FEATURES
- Modular: adaptable to the specific business needs of the DSO
- Scalable: meets the companies' flexibility
- Dedicated to the utilities sector: platform natively engineered on the processes of companies operating in the utilities sector
ADVANTAGES OF THE TWFM SOLUTION
Dedicated to the utilities sector
Platform dedicated to companies operating in the utilities sector: gas, water, energy, heat and environment.
Customisable dashboard
Allows real-time monitoring of the progress of activities and the performance of operators.
Route optimiser
Enables efficient scheduling of diaries and optimisation of operators' activities in the field through algorithms using Artificial Intelligence.
Streamlining of assignments
It has specific tools based on Artificial Intelligence to identify the available and most suitable field operator to carry out the work.
Automation of field activities
The TWFA mobile application supports field operators in the collection of data and the correct accounting of the materials used for the work performed.
Integrability
Could be easily integrates within existing application maps and natively integrated with Terranova suite products (TAMM, TSG, Arcoda, etc.)
For further information
FIeld Service Management for the utiliies
What Field Service Management is and how an efficient FSM system can help companies to streamline their operations.
Artificial Intelligence
How can you optimise Field Service Management operations with Artificial Intelligence?
Our clients
More info about TWFM
Download the brochure to find out how:
- Digitise your Field Service Management processes
- Innovate your best practices
- Enabling an increasingly sustainable business
Contact
Want to know more?
We’d be happy to talk more in detail about your needs and explore how we can become your ideal partner, to assist you in your business venture of innovation, digitization and sustainability