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KNOWLEDGE MANAGEMENT AZIENDALE

HALLY WISE

Wise is Generative AI for document search and process automation. It simplifies and speeds up document management, allowing users to conduct complex searches in natural language across multiple sources and entire databases.

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WISE, the plug-and-play generative AI software designed by our partner HPA, simplifies and speeds up document management. It uses large language models (LLMs) within a proprietary workflow to offer users the ability to conduct complex natural language searches across multiple sources and entire databases.

Once the question has been formulated, WISE queries documents and data, extracts the relevant information and responds in a matter of seconds in a textual and conversational format, just as an expert colleague would.

WISE meets key business needs in knowledge management, such as: automatic creation of documents from data; immediate responses to employee and customer queries; automatic extraction of metadata with classification and archiving for subsequent search activities; continuous updating of company documentation; analysis, synthesis and extraction of information from documentation; assessment of the impact of regulations on company workflows.

WISE is integrated as an advanced chatbot (web app) and available as a software module that can be called up via API and integrated into the business processes of the smart network.

WISE is a Virtual Assistant that is always available. Secure, reliable, competent.

WISE's automatic actions

  • Ability to ask questions about the entire company knowledge base (using filters);
  • Identification of any inconsistencies or errors in documents;
  • Identification of similarities and differences between two or more documents;
  • Extraction of data and information in a standardised and structured format and from documents on specific topics;
  • Translation of documents;
  • Automatic reporting evaluating each point on a checklist;
  • Customised and company-specific automations.

  • Question regarding diagnostic data

    Thanks to access to data clustered by model, geographical area and device type, WISE is able to compare information from individual smart meters with that from homogeneous clusters of devices installed in the area in real time. This makes it possible to identify significant deviations in operating parameters, such as remaining battery life compared to the average for the model in similar conditions, frequency and nature of system errors, stability and quality of the communication signal, and consistency of consumption readings in relation to user profiles and geographical context.

  • Access to technical and regulatory standards

    Wise's engine enables quick searching and consultation of national authority documents through targeted extraction of regulatory obligations and specific articles, as well as verification of the impact of new regulations on company procedures. This allows users to benefit from reduced regulatory search times, guided access to complex content, and reduced risk of penalties for operating procedures that do not comply with regulations.

  • Decision-making and back office support

    With Wise, you can easily query network data, consumption and device status. Customers have access to a conversational dashboard for Business Intelligence managers (such as Power BI), which generates added value in terms of time savings in analysis and decision support without IT.

  • Field operator support - measurement

    Wise uses identification already acquired by apps such as TAMM mobile (e.g. serial number or barcode) to access specific device data. Instant access to technical documentation and manuals for meters via a conversational interface allows you to quickly find the correct procedures for the model detected. This results in a significant reduction in intervention times and errors, minimisation of plant downtime, and operational uniformity even on different models.

  • Smart grid regulation

    Wise enables intelligent network regulation through simplified access to data provided by smart devices already detected by other solutions (pressures, loads, etc.), as well as through rapid consultation that contributes to improving efficiency, reducing network losses and optimising remote interventions, resulting in increased network security and continuity.

  • Onboarding suppliers and new operators

    WISE can be used to facilitate the onboarding process for resources who are unfamiliar with the software tools provided. The WISE engine allows immediate access to manuals and procedures for new operators in the field, thus enabling a rapid increase in the quality of work and a reduction in training costs and times. But that's not all: WISE can also be used to manage chatbots or widgets on web portals or devices in use, providing automatic answers to frequently asked questions by drawing on up-to-date documentation, thus reducing calls to the call centre and ensuring continuous 24/7 support.

  • Field operator support – distribution network assets

    The Wise engine allows immediate consultation of technical manuals for components and company procedures, thus providing real-time support to operators so they can correctly interpret and resolve any problems or alarms encountered. In addition, WISE can be used to verify the completeness and correctness of any checks (checklists) required by operating procedures, generating structured outputs with compliance scores. All this leads to greater operator autonomy, fewer errors in the field, reduced downtime and greater traceability of operations.

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Why choose WISE for your smart network?

🔵Automation

WISE automates processes and compliance checks on documents and procedures.

🔵Flexibility and integrability

WISE is always available. The workflow is customisable, ensuring flexibility, scalability and integrability into existing business processes.

🔵Updating and alignment

WISE is always aligned with the company's KB and the latest available version of documents.

🔵Data and access security

Only authorised data is used to respond to requests. Access to documents is managed through group and user-level security policies.

🔵Rapid implementation

Reduced implementation times and independence from tech providers.

🔵No hallucination

Only deterministic, accurate and consistent responses based solely on official documents provided by the company and citing sources.

WISE enables opportunities

Resources optimisation

Automation, even of traditional contact channels, drastically reduces manual tasks and rework due to errors, generating significant time and cost savings. The resources thus freed up can be used for strategic activities with high added value, improving the overall quality of service. WISE guides users to carry out certain tasks independently, responding automatically and, above all, reliably to certain questions, reducing the abandonment rate and back-office activities. In addition, quick and easy access to data and documents drastically reduces document search time, speeds up the onboarding of new operators and further reduces misunderstanding errors. 

Process simplification

Thanks to natural language processing, WISE simplifies complex document searches and the analysis of multiple sources without requiring technical expertise. In the form of a chatbot, it guides users and operators by making processes clear and accessible, highlighting fields to be filled in and reducing the margin for error. Even less experienced operators can quickly and efficiently achieve their goals without the need for lengthy training. The result is optimised resources, a better experience for everyone, more efficient operations and a positive impact in terms of accessibility and social sustainability.

Customer satisfaction

The speed of processes, the ability for users to manage certain procedures independently and remotely, multilingual support, and chatbot assistance make the experience simple and accessible for end users. At the same time, operators can focus on the emotional and strategic aspects of the service, offering a more personalised interaction thanks to quick and reliable access to information. Prompt responses, shorter waiting times at the counter, and a more human and targeted service contribute to a significant increase in customer satisfaction and overall service quality.

Rapid, strategic decisions

WISE simplifies the consultation and analysis of documents and data, allowing you to transform large amounts of information into strategic, rapid decisions based on real data. Thanks to its speed, accuracy and absence of hallucination, even without advanced technical skills, you can access reliable, high value-added insights, optimising time and improving the effectiveness of operational decisions.

Our vision of innovation

We have created a collaborative ecosystem based on knowledge sharing, which aims to monitor and evaluate new technologies (AI, but not only), support the process of radical innovation (OI) and develop a network of partners.

Discover our Innovation Hub

WISE for smart networks – contact us

Are you intrigued and would like to learn more about our solutions? Fill out the form to speak with our experts and discover how we can be the ideal partner for your business!

SIMPLIFIED INFORMATION PURSUANT TO EU REGULATION 2016/679.

SIMPLIFIED STATEMENT OF COMPLIANCE WITH EU REGULATION 679/2016 In accordance with and for the purposes of EU Regulation 2016/679 (GDPR) and Legislative Decree 196/2003 amended by Legislative Decree 101/2018, we inform you that: 1. The data controller is Terranova srl, via Ferdinando Bartolommei 4, Florence, 50129; 2. The purposes of the processing are: a) acquisition of data for participation in the event; b) activities related to this request. 3. The personal data collected and used are those entered by you, referring to: a) ‘common’ data 4. The legal basis for the processing of your personal data is as follows The legal basis for the processing of your data is found in Art. 6 letter b and/or f to the extent that you freely express your interest in participating in the event; 5. The provision of your personal data is optional, but if you do not provide it, you will not be able to participate in the event; 6. The purpose of processing your personal data is to obtain information about you.